Comments and Suggestions

If you have any comments or suggestions please write them down or ask to speak to Ewan Cameron, the Practice Manager or any of our Receptionists who will be able to help you.

Complaints

You can make a complaint verbally, in writing or by email. For all formats we encourage you to use the complaint form to help us respond to your concerns. This can be downloaded here.

You will receive an acknowledgement and the offer of a discussion about the handling of your complaint within 3 working days of receiving your complaint.

This discussion will cover the period within which a response to your complaint is likely to be sent.

Once your complaint has been investigated, you’ll receive a written response which sets out the findings and, where appropriate, provide apologies and information about what’s being done as a result of your complaint.