We are continually looking to turn patient feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.
Giving feedback
To provide feedback:
- take part in the Friends and Family Test
- leave a review on the NHS website
- phone us on 0117 954 3060
- write to the surgery
- ask to speak with the practice manager, Ewan Cameron
Our receptionists are also available to help with any queries.
Making a complaint
You can make a complaint verbally, in writing or by email. For all formats we encourage you to use the complaint form to help us respond to your concerns.
Download a complaints form (PDF).
You will receive an acknowledgement and the offer of a discussion about the handling of your complaint within 3 working days of receiving your complaint.
This discussion will cover the period within which a response to your complaint is likely to be sent.
Once your complaint has been investigated, you’ll receive a written response which sets out the findings and, where appropriate, provide apologies and information about what’s being done as a result of your complaint.