Patients are able to request GP appointments using the NHS app, or by completing the online form below.
For those who are unable to complete the form independently, our reception team will be happy to assist you if you phone the surgery.
How to request an appointment
You can contact a doctor, nurse or other healthcare professional online using our online form or the NHS app.
If you use these options you can complete the form on behalf of someone else. Please complete the form with as much information as possible. This helps the GP’s to triage the request appropriately.
- Contact us on the telephone if you are unable to complete the form yourself: 0117 9543060
Our aim is to give everyone fair and equal access to care. We will work to ensure that we have enough appointments to see patients that need to be seen urgently. We have recently changed our appointment system to ensure this happens and make sure all requests are triaged before an appointment is offered. We do concede though that there may be a longer wait for routine appointments.
If we have reached our capacity we may direct you to call 111. We will also refer you to urgent care centres, minor injury units or a local pharmacy if we feel they can help you.
Your appointment
However you choose to contact us, we may offer you a consultation:
- by phone
- face to face at the surgery
- on a video call
- by text or email
Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.
Cancelling or changing an appointment
To cancel your appointment:
- use your NHS account (through the NHS website or NHS App)
- use the GP online system: Patient Access
- phone us on 0117 954 3060 during opening times
If you need help when we are closed
If you need medical help now, use NHS 111 online or call 111.
NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Walk in centres
Walk-in centres are a nurse led service offering treatment and advice for minor illness and injuries as well as health promotion and information. Some medications can be dispensed for minor ailments and conditions and emergency contraception.
Our nearest urgent care centre is South Bristol Community Hospital.
If you need help with your appointment
Please tell us:
- if there’s a specific doctor, nurse or other health professional you would prefer to respond
- if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
- if you need an interpreter
- if you have any other access or communication needs
Enhanced access
We offer routine early morning and evening appointments for those patients who find it difficult to attend the routine surgeries during their normal working day.
Home visits
Home visits are only made if you are completely house bound and are unable to leave home, or if your illness prevents you from coming to the practice. Please consider that a home visit takes more GP time than an appointment in the surgery, a GP is able to see 3 or 4 patients in surgery in the time it takes to complete one home visit.
If you are likely to need a home visit, please phone the surgery as early as possible, preferably before 11am.
It will help us if you could answer the questions asked by our reception team but, please note that one of our doctors may call you back to get a clearer picture of your problem.